Privacy Policy
Your privacy matters to us.
At NDERMI, we respect your privacy and are committed to protecting the personal information you share with us while using our website, products, and services.
Overview
Privacy Policy for NDERMI
This Privacy Policy explains how NDERMI collects, uses, stores, and protects your personal information when you visit our website, place an order, contact our support team, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information Collection
Information We Collect
We may collect personal information that you provide directly to us when you place an order, create an account, contact us, subscribe to updates, or use our website.
- Name, email address, phone number, and shipping address.
- Billing details required for order processing and invoicing.
- Order details, product preferences, and purchase history.
- Customer support messages, complaints, feedback, and enquiry details.
- Website usage information such as device type, browser, pages visited, and interaction data.
Use of Information
How We Use Your Information
We use your information to provide a smooth shopping experience, process orders, improve our services, and communicate with you when required.
Order Processing
To confirm, pack, ship, deliver, and update you about your orders.
Customer Support
To respond to your questions, complaints, returns, refunds, and product-related enquiries.
Service Improvement
To improve our website experience, product offerings, and customer communication.
Updates & Offers
To send product updates, offers, or brand communication, where permitted by law.
Cookies
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and support marketing or analytics activities.
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Payments
Payment Information
Payments made on our website may be processed through secure third-party payment gateways. NDERMI does not store complete card details, UPI PINs, net banking passwords, or sensitive payment credentials on its own servers.
Payment processing is handled by authorised payment service providers as per their own security and privacy practices.
Data Sharing
When We Share Information
We do not sell your personal information. However, we may share necessary information with trusted service providers only for business and order-related purposes.
- Shipping and delivery partners for order fulfilment.
- Payment gateways for secure payment processing.
- Website, analytics, and marketing service providers.
- Legal, regulatory, or government authorities when required by law.
Security
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.
While we work to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Retention
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, dispute resolution, and business records.
Your Rights
Your Choices & Rights
You may contact us to request access, correction, or deletion of your personal information, subject to applicable legal and business requirements.
- You can request correction of inaccurate personal details.
- You can request deletion of your personal information, where applicable.
- You can unsubscribe from promotional communication where an unsubscribe option is available.
- You can contact us for privacy-related questions or concerns.
Children's Privacy
Children’s Privacy
Our website and products are not intended for children under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from children.
Policy Updates
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any updates will be posted on this page with the updated effective date.
Contact
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the details below.
Brand: NDERMI
Email: care@ndermi.com
Phone: +91 9746259094
Address: NDERMI HQ, 1st Floor, Shri Ganesh Building, Kolya, Ullal, Mangaluru, Karnataka - 575020, India
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NDERMI HO, Thokottu Main Road-Ullala, Mangalore, Karnataka, India - 575020